What we do

We have more than 20 years experience in BPO industry. Our service Includes:

  • INTERNATIONAL CALL CENTER
  • IT & SOFTWARE
  • REBATE CLAIM ENTRY
  • PROPERTY PRESERVATION WORK ORDER PROCESSING

INTERNATIONAL CALL CENTER

We are very experienced in Call Center Industry for Lead Generation, outbound sales, appointment fixing, Telemarketing, answering services,
cold calling, survey and In-bound customer services.

IT & Software

Helping with IT & Software manufacturing and maintenance with Managed software & IT services. We do web design and development
with target marketing and managed SEO as per your need.

REBATE CLAIM ENTRY

We are very expert in back office related data entry and data management work. We have done a large volume of Claim Entry of mail in rebate for Good Year, Yokohama tire, . LAUFEEN, Alcon, FRIGIDAIRE, NECO, BOSCH, ELECTROLUX, WHIRLPOOL Etc many large companies.

PROPERTY PRESERVATION WORK ORDER PROCESSING

We do Property Preservation work orders processing data entry work to
help property preservation organization by processing their work orders. We process work order for the different national of property Preservation Company & also four different real estate company.

UNIVERSEAL IT is a global provider of Contact Center Services for all English speaking countries mainly Canada, USA, UK & Australia in their time zone with 24/7/365 support. We are committed to make a positive impact on our clients’ business through our top notch management members who are experienced in BPO solutions for more than 11 years. Our office center operates in Dhaka, Bangladesh, Toronto, Canada and New york USA for the international market.

“We are always ready to provide big, smart, well trained and professional helping digital hands to our valued clients to maximize their business growth and make their life stress free and to be relaxed; we are always ready to take-over all the hard and time consuming work for you.

As we are International Contact Center and doing Lead generation, telemarketing, sales, order processing, customer care, survey etc. We are mostly successful in Outbound Telemarketing and doing it last 11 years and growing big now. We are open 24/7/365 and have facilities for 10 to 50 Employee in every shift with experienced in Lead generation, telemarketing, sales, order processing, customer care, survey, Outbound Telemarketing, Appointment Setting, Cold Calling, virtual assistance services etc.

UniversalIT Team

We are in the sector around 11 years now and all of our employees are well educated and trained, every team is supervised by Team leaders and supervisors, and the amazing fact is all of your haired agents will work under one roof so no chances of data breach or information leaking or lazy work and it is possible to give you our CC camera access that you can always watch what is your hired employees under us are doing.

Our HR and RND team works all the time to Maximus the best use of time and resources regarding the particular projects and provides daily, weekly and monthly real time report of the project and everything in it. We train our agents first on the basis of your training documents and then you or someone from your team can do the final training and test prior to start live work if required.

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